Frequently Asked Questions

Aquantuo supports customs clearance for Kenya, Ghana, Nigeria, Tanzania, Zambia and Uganda. The exact process depends on the route, shipment mode, item type, and destination country. Customers should confirm before shipping high-value, restricted, or commercial goods.

Taxes are calculated according to the regulations of the destination country and may depend on item value, category, declared use, and customs classification.

Aquantuo handles bulk or groupage clearance and therefore may not provide individual tax receipts for each package.

Yes. When a consignment reaches the port, Aquantuo can help handle taxes and the clearing process.

Extra customs charges may arise because of item value, category, documentation, country rules, restricted goods, or changes during customs inspection. Customers should confirm customs expectations before shipping expensive or regulated items.